If the Orbi app is giving you trouble, you have company. Many users face issues wherein the app would not load, would be stuck on connection errors, or simply would not detect the router. This guide should assist you in quickly and effectively troubleshooting the Orbi app not working issues.
Common Reasons for Orbi App Issues
- Unstable or Slow Internet Connection: A weak or unstable Wi-Fi connection can impede the app's ability to communicate with your router.
- Old Version of App: An outdated version on the Orbi app can confront the issue of compatibility.
- Router Connectivity Issues: If there are glitches in your Orbi router, the application will have problems communicating.
- Corrupted App Data: Corrupt temporary files or cache data may create disruption in the app's smooth functioning.
How to Fix the Orbi App Not Working
- Examine the Internet Connection
Make sure your phone has an internet connection that remains stable as long as you want to use the app. For a quick test, try switching between Wi-Fi and mobile data.
- Update the Orbi App
Head to your phone's app store to update the app. Bug fixes regularly help resolve instances of app crashes and connectivity issues.
- Restart Your Phone and Router
Most temporary issues are usually fixed with a restart. Power down your phone and Orbi router, wait for thirty seconds, and turn them on again.
- Clear App Cache and Data
For Android, go to Settings > Apps > Orbi > Storage > Clear Cache/Data. For iOS, uninstall and reinstall the app.
- Login via Web Interface
If the app still doesn’t function, try to access your router settings through Orbilogin.com in a browser. Thus, you are able to control your network even without the app.
- Reset Orbi Router
If nothing else works, try to reset Orbi router to factory default by holding down the reset button at the back of the router for around 10 seconds until the LED starts blinking. You may proceed to either set it up using the Orbi app or via the web portal.
Final Tip
Periodically update the Orbi app and firmware on the router to avoid recurring issues. If the Orbi app not working issue persists, Visit our website and contact with our technical support experts for more information.
