You update the email for QuickBooks Desktop by changing it in your Intuit Account profile (used to sign in and manage your license) and, if needed, in the Desktop company file’s own email/send settings.
This is the email you use to sign in, receive billing notices, and manage your QuickBooks Desktop subscription.
- Go to the Intuit Account Manager page in a browser and sign in with your current email and password.
- Select Sign in & security.
- Choose Email address (or User ID/Email), then enter your new email and your password, and save the change.
- Open the verification email sent to the new address and click the verification link to confirm the change.
Email used inside QuickBooks Desktop
QuickBooks Desktop may also store an email for sending forms (invoices, statements) through your mail client or webmail.
- In QuickBooks Desktop, sign in to your company file as the Admin user.
- Go to Edit ▸ Preferences ▸ Send Forms.
- On the My Preferences tab, select your email setup and click Edit; update the email address, then click OK.
If you no longer have access to the old email
If you cannot log in with your old email or complete verification, you may need Intuit’s help to update the registered email.
- Use the contact or support link on the Intuit Account/QuickBooks support page and request an email change; be ready to provide ownership proof (license info, billing data).